Privacy & cookie policy 2018-05-21T15:02:58+00:00


This privacy policy states how we use and protect any information that you give Urban Village Chocolates Ltd when using this website.

By submitting your information you are consenting to the use of that information as set out in this policy. We may need to update and change this policy occasionally and suggest that you revisit this page from time to time, to be sure you are happy with it.

Information collected

When making an order or enquiry we need to know your name, postal address, email address, telephone number and if you then order, your credit card number and expiry date. Postal addresses for any third party will also need to be given to us. We then use this information to process the order and delivery, provide you with statements of account and any further communication relevant to the order and provision of our service.

We may collect demographic information and the results of surveys and preferences to improve our products and services and send periodically emails (currently, through MailChimp) with promotional offers, new products and other information which we think you may find interesting.

We may also use aggregate information and statistics for the purposes of monitoring our website usage and provide these to third parties but at no point will these statistics include information that can be used to identify any individual.

The only information we keep relates to orders you may have placed and/or details you have provided in relation to our MailChimp newsletters.  If you wish to see what this comprises (mainly just invoices, which are required to be kept for 6 years for accounting purposes, and your email address), or to delete data, or have any queries at all on data-related issues, please email us on indicating ‘Data protection query’ in the email heading.

Personal data storage

Any information you provide us with will be stored on secure servers – all transaction details are encrypted to provide you with safety. Transmission of data via the internet cannot, however, be guaranteed to be completely secure.

Google analytics

We use Google analytics to help us analyse how visitors use our site – it counts the number of visitors and tracks how long they spend on each page etc.


We are committed to protecting and respecting your privacy. We want you to know how we use cookies on your computer or other electronic device. This policy (“Cookies Policy”) sets out how we use and protect any personal information collected through the use of cookies when you use this website. If you have any questions about this policy or do not agree with it, please contact us by email or by telephone before continuing your use of this website.

What are cookies? Cookies are small files that store information on your hard drive or browser that means that our website can recognise that you have visited our website before. They make it easier for you to maintain your preferences on the website, and by seeing how you use the website, we can tailor the website around your preferences and measure usability of the website. You can edit your browser options to prevent your browser from accepting new cookies or to notify you when you receive a new cookie. If you do not accept cookies, however, some features of the Services may not function properly.

What do we use cookies for?  We do not use any information obtained from cookies identifying individual customers for marketing purposes. We use cookies to:

  • record your session information (such as the particular products you purchase from our website);
  • record your specific information on the web pages you select to view; and
  • retain your answer to our question regarding residency.

The following are the cookies we use on our website: